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Terms & Conditions

Custom Vinyl Signs & Graphics

 

SIGN WRITING TERMS AND CONDITIONS

By using this website, you recognise that the following terms and conditions apply to any interaction you make with the site, superseding any other terms or conditions. By placing an order online, by email, by text, by phone or in person with Kildare Services, you agree to accept our terms and conditions as the sole set of conditions applying to the contract.

Media

By placing an order you give permission for Kildare Services to use photos of your order on Kildare Services website or social media. Me also use these images as examples for potential customers.

Delivery and Handling

Damage

Kildare Services takes no responsibility for damage by any delivery service that we did not arrange. Kildare Services also takes no responsibility for damage by any delivery service that we did arrange, but where the client signed for the goods prior to thorough inspection.

Maintenance

Upon installation of your vinyl graphic or sign writing you must not power wash, brush wash, or use any detergent or oil based products to clean the vinyl for a minimum of 14 days. Mild soap and water are only recommended.

Power washing and brush washing is not recommended at any time due to high PSI from some car washes and pressure washes.

No refund or replacement decals will be offered should the vehicle be cleaned by either of these methods.

Refund Policy

Due to our production and design processes, all custom made sales are final, and we are unable to provide refunds.

We do accept returns on non-custom made products providing they are returned within 7 days of delivery. Items must arrive with us in the condition that we supplied them in. We will refund the purchase price on non-custom made items, minus any costs incured.

Kildare Services reserves the right to change prices listed on physical or digital publicity materials without prior notice. Any Kildare Services price lists do not constitute part of a legal contract.

Kildare Services quotes apply for 14 days from the date of their supply. After 14 days, clients should request an updated quote for any goods or services required.

Prices

Kildare Services is a part time business and therefore does not exceed the VAT threshold. So no VAT is charged on any products or services.

Payment

We accept payment via Credit/Debit card or cash in person.

Colour and Printing

Where artwork is supplied by a client, artwork must contain embedded fonts or flattened. Kildare Services is not responsible for any materials incorrectly cut as a result of inaccurate artwork.

Where client is supplying digital files, a minimum resolution of 300 DPI is recommended. Images under 300 DPI may look distorted, fuzzy, or pixelated. Kildare Services is not responsible for any cutting errors from incorrectly formatted files.

Clients should only submit proofs for cutting if they understand this process.

For further information please call Kildare Services on: +353 (0) 83 811 22 45

Proofs

If you are unsure of how your artwork will cut, please contact me. Kildare Services is not liable for cuts where a customer has authorized an incorrect proof approved for cutting. Kildare Services is not liable for refunds or returns where a customer has authorized an incorrect proof approved for cutting.

Colour Matching

If you require re-cuts of any materials, please be aware that Kildare Services cannot guarantee a perfect colour match between the original cut run and the re-cut. We cannot be held responsible for any disparity in colour matching between print runs because of different media types and vinyl stocks and possible fading of your original vinyl.

Artwork & Design

Until Kildare Services receive full payment, the client does not have ownership of any goods or products and no products are shipped until full payment is made. The client grants Kildare Services an irrevocable royalty-free licence to use any artwork created by Kildare Services for our publicity materials.

In some custom works a design charge may apply.

The customer shall indemnify Kildare Services in regard to claim, costs, or expense arising from any libellous matter or any infringement of patent, copyright, or design. The customer shall indemnify Kildare Services in regard to claim, costs, or expense arising from any other proprietary or personal rights connected with any material that Kildare Services process for the customer. This indemnity shall extend to any monies paid on the advice of a lawyer, and any costs connected with settlement of any claim.

Turnaround Times

Kildare Services turnaround times apply to business days (Monday to Friday), excluding public holidays. Turnaround time begins when you pay for your order, or if necessary, when you have confirmed your proof, via email. Orders must be confirmed and paid for by 12am, otherwise the first day of the turnaround time will be the following working day. Turnaround times quoted on materials are not guaranteed unless Kildare Services have supplied them to you in writing.

When you order multiple items, the longest turnaround time associated with any item in the order will apply to the entire order.

Delivery

Kildare Services aim to have your order ready to ship within 48 hours of you approving a proof. Kildare Services accept no liability for any delays beyond our control, which include, but are not limited to; couriers delay, postal office delay, stock availability issues and cutter malfunctions.

Kildare Services offer registered and unregistered postage for items on the website.
Registered post is highly recommended as it is tracked and Kildare Services offer a replacement for lost or damaged items upon return of the original purchase.
If you the customer choose standard post Kildare Services are not liable for any damage or loss caused during shipping and offer no return or refund.

Kildare Services make no profit from shipping charges. Shipping charges are comprised of the carrier costs and the cost of packaging materials.

Liability Limitations

Kildare Services will accept no liability:
for defective goods and/or services where the client has contributed to or caused the defect, or where any Free Issue Materials and/or masters provided by the client and/or any specification, drawing, or design that the client supplied have contributed to or caused the defect.
to the client if they have not paid the full price for any goods or services by the due date.
to the client if they do not report any problems or defects to Kildare Services upon receipt of goods.
to the client for goods not dispatched or goods damaged/lost in the course of delivery, unless you notify us of the problem within 5 working days of placing your order
for any loss, liability, claims, costs, damage, or expenses arising as a result of your continued use of defective goods and/or services after you have become aware of or suspected any such defect.
for costs relating to the remedy of any matter for which we are liable, unless you have given Kildare Services reasonable opportunity to remedy any problem or defect within the scope of our terms and conditions.
for failure to include any items in goods/services supplied, or for supplying incorrect goods/services, except to rectify any defect and refund you the cost of returning the defective products.
for damage to installed items where proper care or maintenance instructions were not followed.


Kildare Services accept no liability for:
Consequential loss;
Harm to goodwill and/or profit;
Monetary and/or other similar losses;
Indirect losses and special damages; and/or
Interrupted business, lost business, contracts, production and/or opportunity.
Force majeure – Kildare Services accept no responsibility for breach of contract as a result, directly or indirectly, of force majeure, riots, war, strikes, civil commotion and natural disasters.

Cancellation

To cancel an order, e-mail or phone. Goods must be returned unused, and you must take reasonable care of them. Unless goods are faulty or incorrect, you must return them to us at your own expense.

In the event that goods are faulty or incorrect, Kildare Services will refund you minus the return delivery charge on receipt of the items. 

Once items have been returned in an unused condition, with all parts and accessories present, Kildare Services will supply a refund within 30 days of your notice to cancel.

Artwork Cancellation

As a perishable good, artwork cannot be returned. If a client wishes to cancel an artwork order, a fee of 25% of the final value will apply.

Privacy Policy

Our privacy policy applies to Kildare Services, Kildare Services website, and any other communication or publicity that Kildare Services release.

Visitors may browse our website(s) without disclosing any of their personal data to us. Our third parties privacy policies apply to any links to third party websites. Kildare Services does not automatically log personal data. We do not link data logged automatically by other methods with personal information about specific individuals.

Kildare Services will store and collect your information for the purpose of firstly, processing and fulfilling your orders, and secondly, providing you with appropriate customer service. Kildare Services will store and collect any personal information that you may volunteer whist using our website or other communication services, for example, when you register, place an order, or request a sample.

Kildare Services collect all information in accordance with the law and GDPR.

Copyright

This website’s design and images are the sole property of Kildare Services. Legal action may result following the unauthorised reproduction of any designs or images on this website. Kildare Services reserves the right to change any terms and conditions to comply with EU law. Kildare Services Terms & Conditions do not affect your statutory rights.

Customer Service

Kildare Services wish is that you will be completely satisfied with our products and services. If however you find any aspect of our product or service unsatisfactory, please email info@kildareservices.ie, so that we can do our best to correct the problem.