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Terms & Conditions

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SIGN WRITING TERMS AND CONDITIONS

By using this website, you recognise that the following terms and conditions apply to any interaction you make with the site, superseding any other terms or conditions. By placing an order online, by email, by text, by phone or in person with Kildare Services, you agree to accept our terms and conditions as the sole set of conditions applying to the contract.

Media

By placing an order you give permission for Kildare Services to use photos of your order on Kildare Services website or social media. Me also use these images as examples for potential customers.

Delivery and Handling

Damage

Kildare Services takes no responsibility for damage by any delivery service that we did not arrange. Kildare Services also takes no responsibility for damage by any delivery service that we did arrange, but where the client signed for the goods prior to thorough inspection.

Maintenance

Upon installation of your vinyl graphic or sign writing you must not power wash, brush wash, or use any detergent or oil based products to clean the vinyl for a minimum of 14 days. Mild soap and water are only recommended.

Power washing and brush washing is not recommended at any time due to high PSI from some car washes and pressure washes.

No refund or replacement decals will be offered should the vehicle be cleaned by either of these methods.

Refund Policy

Due to our production and design processes, all custom made sales are final, and we are unable to provide refunds.

We do accept returns on non-custom made products providing they are returned within 7 days of delivery. Items must arrive with us in the condition that we supplied them in. We will refund the purchase price on non-custom made items, minus any costs incured.

Kildare Services reserves the right to change prices listed on physical or digital publicity materials without prior notice. Any Kildare Services price lists do not constitute part of a legal contract.

Kildare Services quotes apply for 14 days from the date of their supply. After 14 days, clients should request an updated quote for any goods or services required.

Prices

Prices quoted include VAT where VAT is chargeable.

Payment

We accept payment via Credit/Debit card, Revolut or cash.

Colour and Printing

Where artwork is supplied by a client, artwork must contain embedded fonts or flattened. Kildare Services is not responsible for any materials incorrectly cut as a result of inaccurate artwork.

Where client is supplying digital files, a minimum resolution of 300 DPI is recommended. Images under 300 DPI may look distorted, fuzzy, or pixelated. Kildare Services is not responsible for any cutting errors from incorrectly formatted files.

Clients should only submit proofs for cutting if they understand this process.

For further information please call Kildare Services on: +353 (0) 83 811 22 45

Proofs

If you are unsure of how your artwork will cut, please contact me. Kildare Services is not liable for cuts where a customer has authorized an incorrect proof approved for cutting. Kildare Services is not liable for refunds or returns where a customer has authorized an incorrect proof approved for cutting.

Colour Matching

If you require re-cuts of any materials, please be aware that Kildare Services cannot guarantee a perfect colour match between the original cut run and the re-cut. We cannot be held responsible for any disparity in colour matching between print runs because of different media types and vinyl stocks and possible fading of your original vinyl.

Artwork & Design

Until Kildare Services receive full payment, the client does not have ownership of any goods or products. The client grants Kildare Services an irrevocable royalty-free licence to use any artwork created by Kildare Services for our publicity materials.

A minimum design charge applies for any job undertaken.

The customer shall indemnify Kildare Services in regard to claim, costs, or expense arising from any libellous matter or any infringement of patent, copyright, or design. The customer shall indemnify Kildare Services in regard to claim, costs, or expense arising from any other proprietary or personal rights connected with any material that Kildare Services process for the customer. This indemnity shall extend to any monies paid on the advice of a lawyer, and any costs connected with settlement of any claim.

Turnaround Times

Kildare Services turnaround times apply to business days (Monday to Friday), excluding public holidays. Turnaround time begins when you pay for your order, or if necessary, when you have confirmed your proof, via email. Orders must be confirmed and paid for by 12am, otherwise the first day of the turnaround time will be the following working day. Turnaround times quoted on materials are not guaranteed unless Kildare Services have supplied them to you in writing.

When you order multiple items, the longest turnaround time associated with any item in the order will apply to the entire order.

Delivery

Kildare Services aim to have your order within 48 hours of you approving a proof. Kildare Services accept no liability for any delays beyond our control, which include, but are not limited to; couriers delay, postal service delay, stock availability issues and cutter malfunctions.

However, if your delivery is delayed, Kildare Services will refund the cost of any upgraded delivery, for example, Saturday guaranteed delivery.

Liability Limitations

Kildare Services will accept no liability:

for defective goods and/or services where the client has contributed to or caused the defect, or where any Free Issue Materials and/or masters provided by the client and/or any specification, drawing, or design that the client supplied have contributed to or caused the defect.

to the client if they have not paid the full price for any goods or services by the due date.

to the client if they do not report any problems or defects to Kildare Services upon receipt of goods.

to the client for goods not dispatched or goods damaged/lost in the course of delivery, unless you notify us of the problem within 5 working days of placing your order

for any loss, liability, claims, costs, damage, or expenses arising as a result of your continued use of defective goods and/or services after you have become aware of or suspected any such defect.

for costs relating to the remedy of any matter for which we are liable, unless you have given Kildare Services reasonable opportunity to remedy any problem or defect within the scope of our terms and conditions.

for failure to include any items in goods/services supplied, or for supplying incorrect goods/services, except to rectify any defect and refund you the cost of returning the defective products.

Kildare Services accept no liability for:

Consequential loss;

Harm to goodwill and/or profit;

Monetary and/or other similar losses;

Indirect losses and special damages; and/or

Interrupted business, lost business, contracts, production and/or opportunity.

Force majeure – Kildare Services accept no responsibility for breach of contract as a result, directly or indirectly, of force majeure, riots, war, strikes, civil commotion and natural disasters.

Cancellation

If you are acting as a consumer (i.e. not entering into a transaction for business purposes), and purchasing via mail/telephone/website order, you have a right to cancel your purchase within seven working days of the day after the date of delivery, and to return any unused item for a refund. These rights do not apply to perishable goods, or custom made/personalised goods. For example, you do not have the right to a refund on items made to your size/colour/logo or any other specification.

To cancel an order, e-mail or phone. Goods must be returned unused, and you must take reasonable care of them. Unless goods are faulty or incorrect, you must return them to us at your own expense.

In the event that goods are faulty or incorrect, Kildare Services will refund you the return delivery charge on receipt of the items. If Kildare Services arrange collection of unwanted goods, Kildare Services will deduct courier charges from your refund.

Once items have been returned in an unused condition, with all parts and accessories present, Kildare Services will supply a refund within 30 days of your notice to cancel.

Artwork Cancellation

As a perishable good, artwork cannot be returned. If a client wishes to cancel an artwork order, a fee of 25% of the final value will apply.

Privacy Policy

Our privacy policy applies to Kildare Services, Kildare Services website, and any other communication or publicity that Kildare Services release.

Visitors may browse our website(s) without disclosing any of their personal data to us. Our third parties privacy policies apply to any links to third party websites. Kildare Services does not automatically log personal data. We do not link data logged automatically by other methods with personal information about specific individuals.

Kildare Services will store and collect your information for the purpose of firstly, processing and fulfilling your orders, and secondly, providing you with appropriate customer service. Kildare Services will store and collect any personal information that you may volunteer whist using our website or other communication services, for example, when you register, place an order, or request a sample.

Kildare Services collect all information in accordance with the law and the Data Protection Act.

Copyright

This website’s design and images are the sole property of Kildare Services. Legal action may result following the unauthorised reproduction of any designs or images on this website. Kildare Services reserves the right to change any terms and conditions to comply with EU law. Kildare Services Terms & Conditions do not affect your statutory rights.

Customer Service

Kildare Services wish is that you will be completely satisfied with our products and services. If however you find any aspect of our product or service unsatisfactory, please email info@kildareservices.ie, so that we can do our best to correct the problem.

 

 

VAN SERVICES TERMS AND CONDITIONS

THE MAIN POINTS TO NOTE FOR YOUR BOOKING:

For heavy and/or oversized items there will need to be someone at collection and delivery address to help load and unload.

I only offer a door to door service so items for collection or delivery must be on the ground floor.

I do not assemble or disassemble items for transportation.

I do not carry passengers, animals, hazardous dangerous flammable or illegal items.

Items must be packed or wrapped correctly for transportation.

Your booking is not confirmed until all required information is given.

From January 1st 2021 all jobs must be paid in full in advance.

I do not carry out rubbish removals or recycling.

SAFETY

Children and pets should not be in any area where collections or deliveries are being carried out.

Customers are not permitted to enter the cargo area or cabin area of the van at any time.

Everything for carriage must be packed or wrapped as to not cause harm to the Kildare Service’s driver during loading/unloading or carriage.

Everything for carriage must be packed or wrapped as to not damage the Kildare Service’s van during loading/unloading or carriage.

* All items must be of a weight that can be carried by the driver. If an item requires more than one person to carry please ensure you have someone at the collection address and delivery address capable to help carry the item.

If you carry or help carry items to or from the van you do so at your own risk.

For safety and security the van is fitted with video recording equipment.

Phone calls may be recorded for security purposes.

COLLECTIONS AND DELIVERIES

Full addresses (and eircodes if possible) and phone numbers are required for both collection and drop off points.

Everything for carriage must be accessible. Large/heavy items should be dismantled where possible in order to be carried.

Fridges, washing machines etc must be empty and dry before collection.

Wardrobes, chests of drawers etc must be empty before collection.

Extra charges may apply for items added after you have been quoted.

Any areas or furniture that there is any chance of damage being caused by the collection or delivery should be removed, covered or protected. eg door frames, walls, carpets, hanging pictures etc.

Items to be carried must be packed or wrapped as to not sustain damage during loading, carriage or unloading.

Bagged items should be in durable bags as to not rip or burst during loading, carriage or unloading.

Boxed items should be in durable boxes as to not break or crush during loading, carriage or unloading.

Fragile items such as glass, mirrors, ceramics, electronics etc should be packed accordingly in containers fit for purpose and marked FRAGILE.

Kildare Services are very careful with the loading, carriage and unloading of your goods but if items are not packed correctly for transportation Kildare Services are not liable for damages.

Items deemed to be incorrectly or unsafely packed may not be carried.

Kildare Services are not responsible for damages to your goods or property caused by non Kildare Services staff during loading, unloading or carriage.

FAILED DELIVERIES

Any items that cannot be delivered will be returned to the collection address at the expense of the customer.

Kildare Services are not liable for damage or theft of goods left in our vehicle overnight due to failed delivery or unable to return to sender for any reason.

Should goods be left in the vehicle for any period of time after a failed delivery and the vehicle is unable to work due to space or weight limitations because of the customers goods, the customer will be charged accordingly.

DELAYS

* Due to the nature of the work there is always the possibility of delays, we cannot always guarantee an exact time for collection. However, you will be kept updated should there be a delay.

MOTORCYCLE TRANSPORTATION

Motorcycles, Quads, Trikes, Mowers or any machine for collection must be mobile and be either able to drive up or be pushed up ramps in to the van.

Machines must be no longer than 8.5 feet, no wider than 4.5 feet and no taller than 4.5 feet and the weight does not exceed 900kg. Quads, Mowers etc must be no wider than 52 inches at the widest wheel/tyre point in order to fit between the wheel arches of the van.

*The value of the machine must not exceed €10,000

VAN

The current van in use is a long wheel base mid roof MK7 Ford transit with a maximum carrying weight of 1000KG.

Items exceeding the maximum weight will not be carried.

Cargo area approximate dimensions: HEIGHT 1.6m(64 inches) WIDTH 1.7m (69 inches) LENGTH 3m (118 inches). A total of 8.4m3.

All items to be carried must fit inside the cargo area with all doors closed.

Kildare Services vehicle is well maintained but foreseen breakdowns, punctures or accidents are unavoidable. Should I be unable to make it for your collection you have the option to reschedule or cancel. We make every effort to get back on the road as soon as possible but this is not always suitable to some customers. Under these circumstances you can cancel your booking and a full refund will be given.

PAYMENTS

Payments can be made with cash, credit/debit card or online payment.

Kildare Services do not offer credit or account facilities. ALL jobs must be paid in full at time of booking.

Waiting time is charged per hour or part thereof.

COVID-19 Terms & Conditions

In addition to the terms and conditions above, the following apply during any COVID19 restrictions or lockdown either localised or national.

Only bookings for contactless collections and deliveries will be accepted during periods of lockdown or restriction (contactless basically means the item(s) for collection must be left in an open area or outside for collection in order to avoid contact)

We will only collect/deliver from persons or businesses who abide by the guidelines or restrictions in place at the time (www.gov.ie)

The driver will be wearing personal protection equipment for collections and deliveries.

Kildare Services Terms and conditions are likely to change to keep inline with guidlines and/or restrictions.

If Kildare Services or the customer have to cancel a booking to abide by guidlines or restrictions a full refund will be given.

In the event of government guidelines not being met at the collection address Kildare Services do not offer a refund and can not make collection.

In the event of guidelines not being met at the delivery address Kildare Services do not offer a refund and item(s) will be returned to collection address.

By booking with Kildare Services you are agreeing to ALL terms and conditions on this page.